Support
Something not working, or a question about your account? Write to us and a human will answer.
Email support
Before you write
What to include
These four details let us reproduce most issues on the first try:
- Your device and operating system version (for example, iPhone 14, iOS 18.2)
- The app version, shown under Settings → About
- The email address linked to your account
- What you expected to happen, and what happened instead — a screenshot helps
Common questions
Answers to start with
- I didn't get the sign-in email.
- Check your spam and promotions folders first, then request a new link. Links expire after a short time, so use the most recent one.
- My recipes are missing on a new device.
- Sign in with the same account you used originally. Recipes saved while signed out stay on the device they were created on.
- The AI suggested something wrong.
- RecipeList AI generates suggestions and can make mistakes. Always check ingredients, cooking times, and allergen information yourself before you cook or serve food.
- How do I manage or cancel a subscription?
- Subscriptions are billed by Apple or Google, not by us. Manage or cancel them in your App Store or Google Play account settings. Refunds are handled by the store that took the payment.
- How do I delete my account and data?
- Follow the steps on the account deletion page. You can do it in the app or by email.
- Can I report a bug or suggest a feature?
- Yes — email us. Feature requests genuinely shape what gets built next.
Accessibility and safety
Report a problem
If you find content in the app that is unsafe, offensive, or infringes someone's rights, email us with a link or screenshot and we will review it. Copyright complaints are handled through the copyright page.
If something in the app is hard to use with a screen reader or other assistive technology, tell us what you were trying to do and we will treat it as a bug.